The quality, the price, availability, ease, and always a consistent product and smoke. thanks
J
John Gallo 2010/09/15, 07:22 PM
I must say thanks to you guys I am able to enjoy a decent stick at a reasonable price. I am retired and disabled living on a fixed income so as I said, big thanks.
D
Dustin Jesberger 2011/12/17, 08:56 PM
What a fantastic selection, and quality! Just a great website.
G
Gerry A. 2011/11/10, 09:26 AM
Enjoy doing business with Cigar Hut and will continue to do so.
C
Chris Webb 2001/04/09, 11:27 AM
Thank you for your previous assistance. I am still looking for some hard-to-find cigars for my home humidor. This is my weekly stock inquiry. I thank you again for taking the time to respond to me and to help further develop our business relationship. I sincerely appreciate fellow cigar enthusiasts who are professional business people, especially in light of how many unscrupulous retailers and suppliers are out there who like to price-gouge when certain cigars are in low supply. Live and learn right?
Very happy with the product, best for the price. Armando F.
D
Donald Patterson 2016/07/19, 01:12 PM
If your looking for a great place to purchase your cigars, this is the place. In today's fast paced, get it done world they still remember what customer service is all about. If they have a problem, which is very rare, they fix it immediately. I had a delivery that was placed against my garage door. Needless to say when I backed out of my garage and yes right over the box of my favorite cigars, they were flattened. I email them and they immediately overnighted me a new box. No questions or "you should have looked" Plain and simply they made it right. It gave me reason to feel that customer service was still practiced by someone. Customer service is alive and well here. As an added bonus, they have great cigars !!!
What a great company... Great prices and fast service
H
Harlan J. Blackstone 2001/02/04, 08:59 AM
Dear Sirs, It has come to my attention that I, in error, made duplicate orders. I thought they didn't get through and would try them again and now I find I have about three extra orders in two days. I do not know how to rectify this. I know I signed up for them but I just didn't know they were getting through, so I'd try again. Please advise me what we can do. I want to remain a good customer of yours because I love the cigars and your service and the prices. I recommend you to all my friends. Sincerely, Harlan J. Blackstone
(After speaking to Harlan, he decided to have them shipped anyway)
I found exactly what I was looking for at a fair price.
D
Donald Patterson 2019/07/23, 04:44 PM
Once again, sitting on the patio after golf, I listened to friends complain about the lack of service they receive from companies they order their cigars from. I tell them if they want great service, a great product at good prices they need to shop at the Cigar Hut. This is the company who “service” is their middle name. So stop the complaining get on your damn self ounce and order from a place that provides great service Or quit complaining to me.
Jim, Thank you. I really appreciate your efforts. I received the cigars today. That is fantastic customer service. I will be sure to tell everyone about how easy it was to get these great cigars. Thank you so much.
C
Charles Border 2000/07/21, 11:01 AM
I received my order and and am very happy with the extra time that you took to track down the problems. I look forward to doing more business with The Cigar Hut in the future.
Thank you again.
CB
G
Gerry Adams 2012/01/11, 09:14 PM
Doing business with Cigar Hut has been very pleasant, will continue to do business with Cigar Hut in the future.
M
Mario Garitta 2015/06/24, 12:54 PM
The products from this store are always as fresh as a spring rose on the 1st of May! The Cigar Hut is the only place I shop for cigars. No need to go anywhere else! The order comes right away and the staff always helps if there are any problems. I would give it a five star rating! G
D
Don Ransom 2012/03/29, 10:30 PM
You beat the prices offered at the local retailers
M
Martin Wolff 2010/08/05, 03:13 AM
When the China Post called today I hesitated because we are in our 9th consecutive day of 40 C heat and the hot rain is unpredictable. But the thought of receiving 2 boxes of Don Rafael Churchill Maduro was just too much. So I jumped on my new Ebike and ventured for to brave the heat. This package was in excellent condition and arrived just 6 days after shipping from the US.
On the way home I stopped at my favorite tea house for a cup of hot tea and my first Don Rafael Maduro. (Hot tea keeps you thin, cool and it is social.) When I opened my package before the inquiring Chinese eyes, we were all surprised to find wooden boxes. How classy!
When I took out a cigar the Chinese all stepped backwards and started excitedly chatting about the contents of my box.
This cigar has my kind of really dark and tasty wrapper, only to be exceeded by the smooth cool even draw. The Chinese were amazed and would not accept a cigar. They were fearful of such a huge smoke. The ash hangs on for what seems to be forever, adding to the rich taste and cool draw. One hour later, with my last puff, I said good bye to my Chinese friends who seemed perplexed that I could stand and walk after smoking such a big cigarette. I enjoyed this cigar so much I rushed home to light up another.