I was very pleased with the ease of purchasing at The Cigar Hut.
M
Michael J Flores 2002/11/12, 04:48 PM
After discovering that I may have a conflict with the delivery method that I chose and the last minute obligation for travel. Jim made the offer to upgrade my delivery method (with no additional charge) to assure the arrival of my box of supreme cigars prior to my departure. I received my cigars as promised and they were in excellent condition. I've been purchasing via internet for over four years now. And have had better customer service from my online stores than some of the conventional stores with their mark-up and all. It's service like this that wins the customer's loyalty. You can be sure I'll be back!
Thanks again Jim!
Just wanted to send you a line and tell you thank you. Your prices, ease of ordering and timely shipping are super. Also, you always have what I want in stock. Thanks again. .
D
Dustin Jesberger 2011/12/17, 08:56 PM
What a fantastic selection, and quality! Just a great website.
J
Joseph Rieck 2010/07/28, 04:34 PM
I have not found a place that has better products or pricing on the net. Keep up the great work.
J
Janine Ferranti 2002/01/27, 08:59 PM
Thank you so much for your prompt response once again. I am sooooo glad that I asked. It was more complex than I thought.
If I ever purchase any more cigar paraphernalia for my husband, I will definitely order it from you. I will also recommend your company to anyone that I know who smokes cigars. It was been a pleasure doing business with you. Keep up the GREAT customer service. I really appreciate it. Satisfied Customer, Janine Ferranti
I order cigars for my husband, who thinks they are great! Always arrive on schedule and in perfect condition
M
Martin Wolff 2010/08/05, 03:13 AM
When the China Post called today I hesitated because we are in our 9th consecutive day of 40 C heat and the hot rain is unpredictable. But the thought of receiving 2 boxes of Don Rafael Churchill Maduro was just too much. So I jumped on my new Ebike and ventured for to brave the heat. This package was in excellent condition and arrived just 6 days after shipping from the US.
On the way home I stopped at my favorite tea house for a cup of hot tea and my first Don Rafael Maduro. (Hot tea keeps you thin, cool and it is social.) When I opened my package before the inquiring Chinese eyes, we were all surprised to find wooden boxes. How classy!
When I took out a cigar the Chinese all stepped backwards and started excitedly chatting about the contents of my box.
This cigar has my kind of really dark and tasty wrapper, only to be exceeded by the smooth cool even draw. The Chinese were amazed and would not accept a cigar. They were fearful of such a huge smoke. The ash hangs on for what seems to be forever, adding to the rich taste and cool draw. One hour later, with my last puff, I said good bye to my Chinese friends who seemed perplexed that I could stand and walk after smoking such a big cigarette. I enjoyed this cigar so much I rushed home to light up another.
My cigar of choice isn't always available, but that is the same with other stores .I've never had a problem with The Cigar Hut and will continue to use and refer customers until I do
B
Brian J. Rudick 2005/01/29, 06:41 PM
Jim, Thank you. I really appreciate your efforts. I received the cigars today. That is fantastic customer service. I will be sure to tell everyone about how easy it was to get these great cigars. Thank you so much.
N
Nancy Harju 2012/03/20, 10:25 PM
Great site, great prices. Had just what I wanted and it was easy to find.
M
Martin Wolff 2011/11/24, 08:09 PM
Great selection, reasonable prices, reliable service and good after sale follow through.
G
G Maddux 2012/02/29, 10:05 PM
Have got cigars from you before and will use you again.
K
Ken Foust 2009/02/10, 01:44 PM
I just thought I would take the time to let you know. I looked and have dealt with several cigar companies. Their new trick is to rip people off on the shipping. So you will now be my first cigar company choice because of "honest shipping"
J
Justin W. 2002/09/19, 07:13 AM
Just wanted to thank you for an easy ordering-process. Your prices are wonderful and will continue to keep me coming back to you. I look forward to getting them tomorrow and sharing a few with close friends. Thanks again!
V
Vince M. 2011/08/04, 06:00 AM
I checked several sites and you guys are well below the competition on pricing. Easy to use site, and offered a bundle price on what I wanted. "I shall return."
R
Richard S. 2001/12/20, 12:07 PM
Dear Jim,
Thank you for your speedy reply and detailed answer which addressed all of my questions. You are clearly a professional and I will recommend The Cigar Hut to everyone I know.
B
Brian Stephenson 2000/12/22, 09:33 PM
Dear Mr. Bullen, Many thanks. I will do business with you again and my friends will get a heads-up on your good business practices.
Respectfully, Brian Stephenson
K
Krissy Hurley 2001/01/25, 12:17 PM
Thank you for the offer, but I believe I would rather have the Hemingway Signature Cigars. So I would like to cancel my order and receive my check back. In the future though, I will definitely do business with you and tell my friends what a great customer service program you have to offer. Thank you,
After looking at various cigar shops for a new humidor I decided to order one from your website. I just received the humidor yesterday and I am writing to compliment you on your speed of service and the quality of your products. Not only did I find exactly what I was looking for, but I paid about 50% of the retail price. It's great to find a company that still takes pride in quality and service.
