What a great company... Great prices and fast service
J
Jacob R. 2010/10/13, 12:01 PM
I have ordered your products for a number of years now. If I had only one word to describe my experience, it would be "outstanding"!!!
J
J Kokoszka 2012/03/13, 09:17 PM
I am happy with the Cigar Hut. They have good quality alternative cigars. Although, I had accepted the offer from the Cigar Hut to be notified by email when certain cigars (macanudo ascot alt) were no longer out of order but I did not get notified. I just went on line to check & they were available.
R
Rick 2000/11/08, 07:44 AM
It is refreshing these days to deal with a "Real" person when ordering over the internet and that is exactly what I got with Cigar Hut ! My contact with Jim has been a pleasure. I am very careful when it comes to buying over the net I want convenience of course Most important though is the best quality at the best price or I would not bother. I get that and much more with my friend Jim at Cigar Hut. Rick
If your looking for a great place to purchase your cigars, this is the place. In today's fast paced, get it done world they still remember what customer service is all about. If they have a problem, which is very rare, they fix it immediately. I had a delivery that was placed against my garage door. Needless to say when I backed out of my garage and yes right over the box of my favorite cigars, they were flattened. I email them and they immediately overnighted me a new box. No questions or "you should have looked" Plain and simply they made it right. It gave me reason to feel that customer service was still practiced by someone. Customer service is alive and well here. As an added bonus, they have great cigars !!!
You are the best. I recommend you to all my friends.
L
Luke Everett 2001/02/21, 07:17 PM
I wanted to send a note to let you know that I was very impressed with your company. First off, I looked around at several different sites and found your overall prices to be absolutely the lowest of anyone around. I ordered a box of Punch Gran Cru Prince Consorts through the website, but received a box of Monarcas instead. When I called up I spoke with someone named Jim, and he said he would look into it and call me back. He called me promptly within 10 minutes and apologized. I asked if he could discount me the Gran Cru sampler pack as you were out of Prince Consorts. He obliged with no arguments at all and I received it within 1 week. I was very impressed to say the least, and I am definitely a loyal customer now. Thanks again!!
Sincerely, Luke Everett
I like the huge selection of cigars to choose from
C
Charlie H. 2009/02/20, 12:28 PM
Wow! Very fast service, even with a Government mule delivering. I just received my sticks and couldn't wait to tear into the box. As I lit up, Bob Marley came on iTunes - adding to the ambiance even though it's 39 degrees out. I think I've just found my "everyday" smoke. I can't share which one - I want to guard against demand. Sincerely, great prices and speedy service. I'd like to see a Cigar Hut T-shirt on your site so that I can display my allegiance. Well done!
Dear Mr. Bullen, Many thanks. I will do business with you again and my friends will get a heads-up on your good business practices.
Respectfully, Brian Stephenson
J
J. Cornett 2011/11/20, 06:01 PM
Site is straight forward and easy to navigate.
F
Freddie Cook 2011/11/25, 06:11 PM
I have found my dealings fully satisfying by quality and pricing.
J
James Johnson 2011/11/16, 05:58 PM
Best site I've found for cigars
F
Fred B. 2011/03/03, 03:09 PM
This is a good place to get cigars at a fair price.
A
A Mollerstrom 2012/02/09, 07:50 PM
Wonderful service at the Customer Service Dept.
J
James W. 2011/10/11, 04:54 PM
A great place to shop and find what you want.
R
R. Galver 2011/10/11, 11:05 AM
Good site, good selection, good shipping options.
A
Arnold Hryciuk 2001/05/30, 01:53 AM
Hi Jim , Last Friday I received my deluxe burl humidor. I am quite pleased with the quality, fit, and finish of it especially for such a low price. Thanks again for going the extra mile by getting your US warehouse to ship my order internationally by mail. It's nice to know there are still companies out there that take pride in good customer service. It was a pleasure doing business with you, thanks again.
If you’re looking for a place to purchase your cigars this would be the site. Not only do they provide quality products, in a timely manner, they are an absolute pleasure to work with. They still are a company that understands what customer service is really all about. That is hard to find in today’s “all about a buck business world”.
