Very satisfied with prices, shipping charges. I'll be back and recommend The Cigar Hut to my friends.
B
Brian J. Rudick 2005/01/29, 04:41 PM
Jim, Thank you. I really appreciate your efforts. I received the cigars today. That is fantastic customer service. I will be sure to tell everyone about how easy it was to get these great cigars. Thank you so much.
T
T Thompson 2011/12/26, 07:07 PM
I have always had a good experience buying from them!
D
David S. 2003/06/25, 05:44 PM
Jim, Thank you for the quick reply! Your web site is an example of a very functional internet experience - my wife was impressed that she could educate herself and pick out the right humidor for me secretly because of your site. The delivery went smoothly, the product looks great and now your follow up is another example of total customer service. Thank you!
Thank you for your previous assistance. I am still looking for some hard-to-find cigars for my home humidor. This is my weekly stock inquiry. I thank you again for taking the time to respond to me and to help further develop our business relationship. I sincerely appreciate fellow cigar enthusiasts who are professional business people, especially in light of how many unscrupulous retailers and suppliers are out there who like to price-gouge when certain cigars are in low supply. Live and learn right?
Just received my order from The Cigar Hut. Thank you for such prompt shipping. As for the four-fer of Sumatran Toros I just received, I couldn't be happier. Smooth, spicy, and such a great aftertaste... perfect with a shot or two of single malt! I've done business with a couple of your competitors... I am a confirmed customer at The Cigar Hut now. Thank You!!
WOW!! That's what I said to myself, twice! This is a busy time of year (the week before Christmas), but I just had to take a minute and send a quick little note. I went to my local tobacco chain store to get my wife her favorite cigars for Christmas. They didn't have them in stock. It is the week before Christmas and my only hope was to shop the Internet for the cigars. I found your website, ordered, and hoped that I would receive my order by Christmas. I couldn't believe when the UPS woman was at my door within 48 hours of my order. I found another product that I wanted to order that night and did, and hoped it would arrive as fast. It sure did. It was at my door within 24 hours. If the quality of the product is as good as the timeliness of your admin. and distribution operations I will be very happy. I really appreciate the prompt service. Thanks,
I have been shopping with you through a friend and now by myself for some time. I love your cigars and your pricing is almost always competitive with competition. The only thing that bothers me and will push me to shop elsewhere is your shipping charges and options. What costs me on the average $5 to ship cost $9 with you. Then for a second item I need to ship separately that item costs $6.95 and shipping is $8.95. I cancelled that item and will buy it somewhere else. Getting good prices on cigars is great. Getting wrecked by the shipping completely spoils the on line experience. thanks Anthony E. Triner Sr.
I found my cigar shop. Ordered Sunday night and had the smokes on Wednesday! 2 day shipping? I love it. Great prices, great shipping, what more can you ask for?
J
JH Bullard 2012/04/01, 09:33 PM
The quality, the price, availability, ease, and always a consistent product and smoke. thanks
J
James W. 2011/10/11, 04:54 PM
A great place to shop and find what you want.
L
Lyell Chapman 2001/03/01, 12:18 PM
Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get at the mall...go figure.
Thanks for taking care of this. I have been pleased with the products that I did receive. I will be visiting your site again and most likely placing future orders.
Thank you again for your attention to this matter.
A
Armando F. 2011/07/07, 07:20 AM
Very happy with the product, best for the price. Armando F.
R
Raymond Marcom 2012/02/15, 07:54 PM
The products I have ordered have arrive in perfect condition. Cigar Huts prices are very good and my overall experience has been very good. The only negative would be their shipping costs are a little higher than most places I do business with.
G
Gary G. 2011/05/21, 09:05 PM
We had an initial problem but the owner took care of it and I appreciate his willingness to work with me. It made me a appreciative customer.
L
Lyell Chapman 2001/02/15, 08:39 PM
Hi Jim, This is great! I was down to my last 6 and the package was here when I got home from work this evening. They got here faster than the email with the tracking number! Thanks again for a job well done! Lyell
