Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get at the mall...go figure.
I just thought I would take the time to let you know. I looked and have dealt with several cigar companies. Their new trick is to rip people off on the shipping. So you will now be my first cigar company choice because of "honest shipping"
C
Charles Border 2000/07/21, 11:01 AM
I received my order and and am very happy with the extra time that you took to track down the problems. I look forward to doing more business with The Cigar Hut in the future.
Thank you again.
CB
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R Freeman 2011/11/30, 08:22 PM
Good products and good service. Dependable.
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Brian N 2012/01/13, 09:21 PM
I found exactly what I was looking for at a fair price.
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C. O'hara 2011/11/10, 07:48 PM
This is a very easy website to navigate and the check out process went very smoothly.
S
Steven Kosteriva 2012/01/07, 09:13 PM
Very good service. Quick service and shipping.
J
JH Bullard 2012/02/29, 10:03 PM
My experience has been nothing but good. Fresh cigars and quick shipping
W
William S. 2010/12/27, 02:00 PM
I was very pleased with the ease of purchasing at The Cigar Hut.
D
David Oberlander 2007/06/11, 02:34 PM
I've used Cigar Hut for years. They are friendly and prompt. I've never had a problem with them. They have an exhaustive collection and outstanding customer service/shipping options. 10/10.
M
M Fardone 2012/04/12, 10:48 PM
Great website. Purchased a humidor and some accessories that had some positive reviews. Cant wait to receive them. Plenty of products to choose from and an endless supply of cigars to pick from.
J
John K. 2011/11/02, 11:18 AM
Best cigar site on the Web!
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David Uprichard 2012/01/16, 07:19 PM
First time to buy from Cigar Hut and I am really pleased with the fast and efficient service and excellent product. I will buy from them again.
J
James Johnson 2011/11/16, 07:58 PM
Best site I've found for cigars
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Linda McC. 2011/09/28, 08:13 AM
We love The Cigar Hut. We have been shopping with Jim since 2007.
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Donald Patterson 2018/06/04, 03:57 PM
If you’re looking for a place to purchase your cigars this would be the site. Not only do they provide quality products, in a timely manner, they are an absolute pleasure to work with. They still are a company that understands what customer service is really all about. That is hard to find in today’s “all about a buck business world”.
This company is the one place I can get a specific item and will recommend this company and item.
C
C Schaumburg 2011/12/13, 08:50 PM
Good store, nice selection.
J
James W. 2011/10/11, 05:54 PM
A great place to shop and find what you want.
G
Gary K 2015/06/27, 01:01 PM
I have been a customer of them since 1999. Here it is 2015 and I still order from Cigar Hut and they still hold true, good prices and great service from Cigar Hut.
