Great Service and Product please keep up the good work
M
Mark Mitchell 2012/08/11, 11:17 PM
It was easy to order and the website is very functional
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Lyell Chapman 2001/03/01, 02:18 PM
Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get at the mall...go figure.
Thank you so much for your prompt response once again. I am sooooo glad that I asked. It was more complex than I thought.
If I ever purchase any more cigar paraphernalia for my husband, I will definitely order it from you. I will also recommend your company to anyone that I know who smokes cigars. It was been a pleasure doing business with you. Keep up the GREAT customer service. I really appreciate it. Satisfied Customer, Janine Ferranti
Easy to work with, was looking for a good cigar at a good price and found it at The Cigar Hut.
T
Tim Cicchese 2001/08/23, 07:24 PM
Jim: The delivery arrived today as expected - Great. The web site was easy to use - very good. The customer service and responsiveness was impressive - excellent. My neighbors have had good luck with you and suggested I use it as well. Tim
J
JH Bullard 2012/04/01, 10:33 PM
The quality, the price, availability, ease, and always a consistent product and smoke. thanks
E. Hammond 2011/11/06, 07:12 PM
I have ordered cigars form other on line sources and have found this company to have the best value and freshness than any other. Never have had a bad experience or back order.
J
Janine Ferranti 2002/01/27, 03:19 PM
To Whom It May Concern:
Thank you for your prompt service. I was surprised how fast the humidor arrived. I purchased the humidor as a Valentine's Day present for my husband. I opened the box looking for directions on how to use it. There were none. What do I tell my husband to do, to make the humidor work? I saw there was like a round thing that has a "sticky" that glues onto the inside (top) of the humidor. Do we need to add water to it? I apologize for sounding ignorant. Cigar smoking has become a new relaxing pastime for my husband and we are just learning about it. I would appreciate any directions you could give.
Thank you for your cooperation. Janine Ferranti
(We replied to Janine with the humidor set-up instructions by E-mail)
Fantastic service. Excellent quality. Total reliable and I am purchasing for years and extremely happy. No hesitation in recommending the company.
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Sady 2011/11/30, 08:19 PM
Nice site, easy to navigate. needs a sort by option though.
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Ray Schoutrop 2003/03/18, 02:20 PM
Hello Jim, Herewith I want to confirm the receipt of a beautiful "Cambria" humidor. Certainly one understands now that this particular humidor gets a lot of WOW's from people. It was exactly my reaction too ;-) Thank you once more for your impeccable service. You and your team excel in promptness, attentiveness, effectiveness. In short, I can recommend The Cigar Hut to anybody with cigar related interests for their team is truly professional!
I have found my dealings fully satisfying by quality and pricing.
J
Jessica Montuori 2012/03/27, 10:26 PM
Easy to navigate, huge selection, great prices! Shipping's a little high but I will be using The Cigar Hut again
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Brian N 2012/01/13, 09:21 PM
I found exactly what I was looking for at a fair price.
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Alberto A. 2011/08/22, 05:32 AM
Everything was above expectations. I will definitely recommend Cigar Hut.
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Donald Patterson 2015/10/29, 12:02 PM
Great products and even better service. Several orders ago there was a problem with the Postal Service (USPS) and my order was for 2 boxes of cigars. When it finally arrived only 15 cigars were there, the box was broken and of the 15 cigars, some flattened and a note from the postal service saying 'sometimes problems happen". Really. Cigar Hut immediately sent, overnight, 2 next boxes. This time UPS. GREAT SERVICE. They dealt with the Post Office. Made it right immediately. That's the type of customer service they provide.
