Returns and Refunds

The Cigar Hut guarantees every product we sell (except for Seconds and Clearance Items) and will gladly replace or refund any defective item returned in its original packaging within 10 days of receipt of your order, only if a Return Authorization Number has been issued and is clearly written on the outside of the returned package. Items returned without a valid Return Authorization Number are subject to a 20% restocking fee. Cancelled orders are subject to a $6.00 Service Fee.

Because taste is such a personal thing, we will not accept returns for cigars that you just don't like the flavor of and that have no quality issues.

In the unlikely event that you are not completely satisfied with the condition or freshness of any of our cigars or if you receive damaged merchandise, simply contact us, and we will give you full return instructions. Depending on the situation, we may issue a store credit in the form of a Gift Certificate, refund your credit card or simply replace your order.

All our cigars are stored in climate controlled conditions with a relative humidity of 70-75% to ensure quality and freshness and each package undergoes a variety of checks by our packing specialists prior to shipping.

How it works:

Cigars - If you are not satisfied with the condition of the cigars, and you have not smoked more than 1 (out of a box or bundle of 20 or more), then we will accept the return and issue you a full credit (minus shipping charges). If you have smoked more than 1, then we will only issue a pro-rated credit, per stick. Returns for cigars will only be accepted with original cellophane sleeves, tubes, or other "individual" packaging still intact. Please note that Clearance Items and Cigar Seconds are not covered by this policy. For Samplers and 5 packs returns must be in new, unopened condition to receive a full credit. Do not return any cut or smoked cigars and be sure to include any accessories and original packaging as this may affect your refund.

All Other Merchandise - Any other merchandise outside Cigars may be returned within 30 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.

In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)

Should your item be sold out before the change is posted to the website, we'll let you know, and offer you the choice of remaining on backorder, changing your order, or receiving a full refund. While we try to ensure accuracy of our online inventory, sometimes things happen.

To request a return or refund, please look for the link in your order history or contact us for full details.